> For the complete documentation index, see [llms.txt](https://docs-acs.clouddefenseai.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs-acs.clouddefenseai.com/others/global-administration/integrations/create-jira-and-service-now-tickets.md).

# Create Jira and Service Now Tickets

You can create Jira and Service Now tickets for the found vulnerabilities directly from the CloudDefense platform. 

**Prerequisites**:

1. Integrated Jira/Service Now Account
2. Enabled Jira/Service Now Integration

[Check here](/others/global-administration/integrations.md#how-to-integrate-with-clouddefense) to know how to integrate Jira/Service Now account with CD.

<figure><img src="https://lh3.googleusercontent.com/mdjNzcyUkw_MEGYgV8-cIQ1eRv92ddkIAj3bzgE5gS9vmY4iQzxth0YqjQVnz5ueod9waV0942V5Hv0HJYwXvNDs7IeWhsEyAdJzkITYeH9AWdowPaPlwWXx-9DhnPivi8Vm0vi07arHzIiAN80kJeS0JyBweMyPNkClPj-K5WIcS9LWYsqtU43GfAWT9Q" alt=""><figcaption></figcaption></figure>

### Step 1: Go to Compliance Findings

First, go to the compliance findings where you will have the option to create Jira and Service now tickets.

<br>

<figure><img src="https://lh5.googleusercontent.com/gdwRT2pmd25drubUu1CK3J-a-GbbJvirHLpmwcb3tFp2VdwVoLHl8u-5p6B0BbTGxy0z7f4EeghK9gEHYpo8SlH_jQ9L36p6D0IxQmuDSQKiVGX5VKMVHRSqHjFci3vI8YVlvRFBNU_0Px6J_b8otuV6IE_B9klrZPM-rnzmC28FH-bSMmZKWhFyXZYztQ" alt=""><figcaption></figcaption></figure>

### Step 2: Create Tickets

Once, you hit, “Create Jira Ticket” or “Create Service Now Ticket”, you will see that the tickets have been created and you can also see the ticket number:<br>

<figure><img src="https://lh4.googleusercontent.com/1WAPX1nGHVNLA0el82g361ljg_kMBW2MWQM0Jew3wekWhxd9YThyAElhmZWPVPvYK36HKUQm_-sZbWjHGat0Mh-6kgL2uVvtMWMeP8D686HHDDw4GM9AStdLuKfQ6wONqQIhPC2YcW6D1J2l5ljJiWkTRJY65ZHngXvuCYFkR40cOBqTgB3kEfmKaZ1WDA" alt=""><figcaption></figcaption></figure>